MALD Online Course 10-11th December 2025

Cancellation charges apply (as outlined below) should you decide to cancel your place, regardless of payment being made. We recommend that you make every effort to attend the two-day training programme, unless there are exceptional circumstances, which prevent you from doing so.

Where delegates are unable to attend any planned course dates, they should inform us as soon as possible by e-mailing Admin@ISW-Assessments.co.uk

We will endeavour to provide alternative dates; however, this is dependent on availability. It is important to note that our courses are often fully booked and therefore there may be a wait to complete missed modules / training days.

If the delegate cancels their place on the course and the Company is unable to agree or offer alternative training dates, the delegate must return all tools (company materials) posted to them, within 5 working days.

The delegate will not be a registered MALD Assessor until the completion of the full two-day training course. MALD tools and materials should not be used with families if the social worker is not a registered / qualified MALD Assessor / has not completed Company training.

 

Purchase Order Numbers

If your organisation uses purchase order numbers, the purchase order number should be included in your booking at the time of submitting your booking to us.

 

 

Cancellation, Refund and Substitution Policy

Due to the high demand for our training courses and the volume of pre-programme preparation we must undertake, the following cancellation and substitution policy will apply once enrolments have been made.

ISW-Assessments Ltd. must receive cancellations in writing (email form) to be effective.

More than one calendar month prior to the commencement of the training programme: You may cancel your registration and receive a full refund. Registration can be cancelled and any payments made fully reimbursed.

Alternatively, you may request to be transferred to the next available course or a different course.

Less than one calendar month prior to the commencement of the training programme: Full course fees are applicable without transfer to an alternative course. You can, however, substitute your place with another candidate up until 7 days (5 working days) before the commencement of the training programme. This is subject to Company endorsement.

An administration fee of £20 will be charged.

If you fail to attend a course without prior notification, the course fees will be charged in full.

If you have started the course, or are part way through a course, there can be no refund.

Delegate Substitution: To substitute your place please send a request to Admin@ISW-Assessments.co.uk with full details of your substitute. Substitution requests can be made up until 7 days (5 working days) before the commencement of the course.

Deferment or Extension: Deferment, or extension, for completing a training programme can only be facilitated where there are exceptional circumstances which prevent a delegate from attending scheduled training within expected timeframes. If a delegate wishes to request a deferment or extension, they should contact Admin@ISW-Assessments.co.uk as soon as possible to highlight the grounds for the request.

 

Delegate Conduct

ISW-Assessments Ltd. is committed to providing quality training for all delegates who attend any of our training programmes or courses. ISW-Assessments Ltd. reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a service representative uses threatening, bullying, harassing or disruptive behaviour towards other delegates or MALD® trainers.

ISW-Assessments Ltd. will not be liable for any losses or expenses (including accreditation fees and consequential damages) incurred by a service arising from such an exclusion.

Changes to MALD® training course dates made by the Company

ISW-Assessments Ltd. will make every effort to honour all advertised courses and scheduled dates. All courses require a minimum number of delegates. In the unlikely event of those numbers not being achieved we may choose to cancel the course. In the unlikely event of disruption to services due to sickness or absence or unavailability of guest speakers ISW-Assessments Ltd. reserves the right to alter the advertised schedule of courses, including cancellation of a course. Should cancellation be required, we will endeavour to give 14 days’ notice.

Individuals with confirmed booking will be offered alternative dates. If alternative dates cannot be offered a full refund of course fees will be made.

 

Personal Data

By participating in training, you give your consent for ISW-Assessments Ltd.  to process your personal data collected during registration. We will also seek and record your consent separately to take photographs.

If you want to know what information we hold about you, or opt out of any marketing communications or make any changes to your consent, for example relating to the use of photographs, please e-mail Admin@ISW-Assessments.co.uk

 

Complaints

The Company Complaints Policy and Complaints Form can be obtained by emailing Admin@ISW-Assessments.co.uk